Do you offer refunds for your products?
In some cases yes.
We do offer refunds on our Hand Dyed/Painted Cross Stitch fabrics. Refunds are allowed ONLY if the fabric is undamaged, unopened and unused. Buyer must pay return shipping.
There are no refunds offered on our Stitch Markers or PDF pattern files.
For more information, please see our Terms of Service page for more information.
Do you do custom orders?
It would depend on the order.
We do custom cross stitch charts to order. Please see our About page for more information.
If you are interested in commissioning an order from one of our Crochet or Knitting patterns please contact us so that we can discuss what you're looking for.
Due to the time and size involved we do not however do custom orders for any clothing or blankets (larger than baby size).
Do you combine shipping?
Yes we do! Unfortunately with the restrictions we are given with listings we are required to list a shipping amount for each product. If you would like to order more than 1 product that includes shipping, please contact us first. We can let you know a total shipping amount ahead of time and simply invoice you for your order.
Orders are due and payable upon receipt when invoiced in US dollars only via PayPal.